Unfortunately, due to the nature of our products, once an order has been shipped, we are unable to offer refunds, returns or exchanges. All sales are final.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Our products are manufactured in China .We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
1. Submit Your Photos: Once you submitted the order, email us clear photos of the person from different angles (face and body).
2. Share Your Ideas: Tell us about the outfit, pose, and any props you want included.
3. We Sculpt & Approve: Our artists create a digital or physical proof for your approval before painting.
4. Ship to You: Once finalized, we handcraft your doll and ship it to your door.
International shipping involves a complex chain of carriers, customs agencies, and local postal services. Each step relies on one critical piece of information: the address you provide at checkout.
Even a small error—such as a missing apartment number, a misspelled street name, or an incorrect postal code—can cause significant delays. In many cases, it can lead to the package being returned to the sender or, unfortunately, destroyed by customs or the local carrier.